fionaPrivacy Policy

This page describes what we collect when you use fiona and how we keep that data protected. We at fiona take your privacy seriously and are transparent about the information we gather, how we use it, and who may access it.

Our privacy practices are shaped by the need to verify your identity, process your payments, and deliver our service safely. We collect only the data necessary to operate our platform, comply with applicable law, and support your account. This policy explains your rights and our obligations.

What Data We Collect

We collect your personal information when you register an account on fiona. This includes your full name, date of birth, email address, phone number, and residential address. We also collect information about your payment methods—such as your bank account details or mobile wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet)—when you deposit or withdraw funds.

During account verification (KYC), we ask you to submit a government-issued ID and, in some cases, proof of address. We store these documents in encrypted form and use them only to confirm your identity and comply with anti-money-laundering regulations. We do not share your ID images with third parties unless required by law.

We also collect information about your activity on fiona—such as the games you play, the markets you view, your login times, and your device type. This data helps us understand how our platform is used, detect fraud, and improve our service. We do not sell this activity data to advertisers or marketing firms.

How We Use Your Data

We use your personal information to create and manage your fiona account, process your deposits and withdrawals, and verify your identity. We also use your data to detect and prevent fraud, investigate disputes, and comply with applicable regulations. Our support team may access your account information to assist you with technical issues, payment questions, or account recovery.

We may use your email address or phone number to send you important notifications about your account—such as login alerts, withdrawal confirmations, or security updates. We do not send unsolicited marketing messages unless you have opted in. You can manage your communication preferences in your account settings.

Our analytics team uses aggregated and anonymized data to understand platform trends, such as which slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are most popular, or which sportsbook markets (Liga 1, Piala AFF, Premier League, badminton, MotoGP) attract the most activity. This analysis does not identify you personally.

Third-Party Processors and Data Sharing

We work with third-party service providers to operate fiona. These include payment processors, hosting providers, and identity-verification vendors. We share only the minimum data necessary with each processor—for example, we provide your payment details to your bank or mobile wallet provider only when you initiate a transaction. We require all processors to maintain strict confidentiality and use your data only for the purpose we specify.

Our servers may be located outside your jurisdiction. By using fiona, you acknowledge that your data may be transferred to and stored in countries with different privacy laws. We apply the same security standards regardless of server location.

We may disclose your information if required by law, court order, or government authority. We will notify you of such requests unless legally prohibited from doing so.

Your Rights and Data Security

You have the right to access, correct, or delete your personal information. You can update your account details through your fiona settings, or contact our support team to request a copy of your data or ask for deletion. We will respond to such requests within a standard response window, subject to legal obligations that may require us to retain certain information.

We protect your data using industry-standard encryption and secure server infrastructure. Your password is hashed and never stored in plain text. We conduct regular security audits and maintain access controls to limit who can view your information. However, no security system is completely risk-free, and we cannot guarantee absolute protection against all threats.

If we experience a data breach that affects your personal information, we will notify you promptly and explain what steps we are taking to address it. We maintain incident-response procedures and work with security experts to investigate and remediate any unauthorized access.

Cookies and Tracking

We use cookies to remember your login session, store your language preference, and track your activity on fiona for analytics purposes. These cookies help us provide a seamless experience and understand how our platform is used. You can disable cookies in your browser settings, though this may affect your ability to use fiona.

We do not use cookies to track you across other websites. Our tracking is limited to fiona and is used only for internal analytics and fraud prevention.

Contact fiona

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team. We operate during business hours and respond to privacy inquiries in English and other languages. For formal privacy complaints or data-subject requests, we maintain a dedicated channel and aim to respond within a specified timeframe.

We review and update this privacy policy from time to time to reflect changes in our service, technology, or legal requirements. Any material changes will be posted on this page, and your continued use of fiona after an update indicates your acceptance of the revised policy.