fiona FAQ

Yes. We accept direct bank transfers from online payment, e-wallet, mobile banking, and local payment. When you select bank transfer as your deposit method, we provide you with a unique account number and reference code. Transfer the funds from your bank account to that number, including your reference code in the memo field. Processing times vary by bank but typically complete within one to two business hours during banking hours. Bank transfers are particularly useful if you prefer not to use digital wallets. For withdrawals, we can send funds back to your registered bank account, subject to verification windows. If your transfer does not appear in your fiona account within the expected timeframe, contact our support team with your transaction receipt and reference code.

fiona does not charge deposit or withdrawal fees. However, your bank or payment provider (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may apply their own transaction fees depending on your account type and the transfer method you choose. We recommend checking with your bank or wallet provider before initiating a transfer. Any fees charged by third parties are separate from fiona and appear in your bank or wallet statement, not in your fiona account. If you believe you have been charged incorrectly by fiona, contact our support team with documentation of the transaction.

Our weekly cashback offer is a promotional feature available to active members. The structure and eligibility criteria are outlined in our promotions page and in your account dashboard. Cashback is typically calculated based on your activity during a specific week and credited to your account by a set date. Terms apply, including minimum activity thresholds and game category restrictions. Cashback amounts and conditions may vary by promotion period. For the most current details on this week's cashback offer, check your account dashboard or contact our support team. We do not guarantee fixed cashback percentages or amounts; all promotional offers are subject to change and are governed by our terms and conditions.

Our slot portfolio includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game is available through scheduled daily and weekly tournament events, allowing you to compete alongside other players. Tournaments run on fixed schedules and are listed in your account dashboard. Each slot game has its own RTP (return to player) percentage and variance profile, which you can review in the game details. We rotate tournament themes and prize structures regularly, so check back frequently for new events. Our slot games are provided by established game studios and operate on certified random number generators. You can play individual sessions outside of tournaments as well, depending on your account status and local regulations.

We offer live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger. Our live studios feature multiple camera angles and professional dealers. Tables operate during extended hours and accommodate a range of bet limits. You can join a table at any time during its operating window; seating is first-come, first-served. Each table displays the current number of players, the dealer name, and the minimum and maximum bet amounts. Live-dealer games are streamed in real time, and all outcomes are determined by the physical cards or wheel in the studio. Our live-dealer offering is particularly popular during evening hours and around major sporting events like Liga 1 matches or Piala AFF tournaments.

Our sportsbook covers football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), badminton, and MotoGP. We also offer esports markets including Mobile Legends, Free Fire, and PUBG Mobile. Odds and markets are updated throughout the day as fixtures approach and during live events. Football markets are particularly active during Liga 1 season and around Piala AFF tournaments. Our esports coverage includes both regional and international competitions. Each market displays the current odds, available bet types, and any applicable limits. You can view upcoming fixtures in your account dashboard and set reminders for matches you wish to follow.

We collect and store your personal information (name, email, mobile number, identity documents, and payment details) to verify your identity, process deposits and withdrawals, and comply with legal requirements. Your data is encrypted in transit and at rest using industry-standard security practices. We do not sell or share your personal information with third parties except as required by law or to process your transactions. Our privacy policy provides full details on data collection, storage, retention, and your rights. You can request access to your data or ask for deletion of your account by contacting our support team. Data retention periods vary by data type and are governed by our privacy policy and applicable regulations.

If you notice suspicious activity on your account, change your password immediately and contact our support team right away. Provide details of the suspicious activity, including any unauthorized transactions or login attempts. Our team will review your account, freeze it if necessary, and help you regain control. We recommend using a strong, unique password and enabling any additional security features available in your account settings. Never share your password or one-time verification codes with anyone, including fiona staff. Our support team will never ask for your password via email or chat. If you receive a suspicious email claiming to be from fiona, do not click any links; instead, contact us directly through our official website.

fiona services are available only where local law permits online entertainment activities. We do not operate in jurisdictions where online wagering is prohibited by law. You are responsible for verifying that your access to and use of fiona complies with your own jurisdiction's regulations. Our legal notice outlines the jurisdictional framework governing the platform. If you are unsure whether fiona is available in your location, contact our support team or review your local regulations. Attempting to access fiona from a prohibited jurisdiction may result in account suspension or legal consequences. We take compliance seriously and reserve the right to restrict access based on geographic location or other factors.